Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the websites, software, systems, subscriptions, products, templates, and services provided by Eli-Solutions (“Company,” “we,” “our,” or “us”). By accessing, purchasing, or using any part of our services, you agree to be bound by these Terms.

1. Eligibility and Acceptance

You must be at least 18 years old and have legal authority to enter into this agreement on behalf of yourself, your business, ministry, church, or organization. By using our services, you represent and warrant that you meet these requirements.

2. Services

Eli-Solutions provides communication systems, CRM-related services, automation setup, onboarding support, templates, websites, messaging tools, and related products or services. We may modify, improve, replace, suspend, or discontinue any part of the services at any time, with or without notice.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials, restricting access to your account, and all activity that occurs under your account. You agree to provide accurate, current, and complete information and to keep that information updated. We are not responsible for losses caused by your failure to maintain account security.

4. Payments, Billing, and Subscriptions

• All fees are due based on the plan, package, invoice, or subscription selected at checkout.
• Subscription plans may renew automatically unless canceled before the next billing date.
• By purchasing, you authorize Eli-Solutions and its payment processors to charge the payment method on file for all applicable fees, renewals, taxes, and related charges.
• If your payment method fails, we may retry the charge and may suspend or limit service until payment is successfully collected.
• You are responsible for keeping your billing and payment information current.

5. Refund Policy

All payments are final. Because our services involve digital systems, onboarding, setup, provisioning, access to software, templates, automation infrastructure, and related implementation work, no refunds will be issued after access has been granted, provisioning has begun, or services have been delivered in whole or in part.

No refunds will be issued for early cancellation, partial use, lack of use, change of business circumstances, dissatisfaction after delivery, or failure to utilize the service.

6. Cancellation Policy

You may cancel your subscription at any time before your next billing cycle. Cancellation will stop future recurring charges only. Cancellation does not reverse or refund charges already processed, and access may continue through the remainder of the current paid billing period unless otherwise stated.

7. No Guarantees or Earnings Claims

We do not guarantee business growth, revenue, sales, leads, bookings, deliverability, conversions, engagement, or performance. Any examples, illustrations, case studies, demonstrations, or use cases are provided for informational purposes only. Results vary based on setup, execution, market conditions, compliance, audience quality, messaging, offer quality, and factors outside our control.

8. Acceptable Use

You agree not to misuse the services. Prohibited conduct includes, but is not limited to:

• Sending spam, unlawful, deceptive, or abusive communications
• Using the system without proper opt-in, notice, or consent where required
• Violating messaging, carrier, platform, or anti-spam rules
• Uploading, transmitting, or distributing unlawful, infringing, or harmful content
• Harassing, impersonating, or misleading others
• Using the services for illegal, fraudulent, deceptive, or unauthorized purposes

Violation of this section may result in immediate suspension or termination without refund.

9. Messaging and Compliance Responsibility

You are solely responsible for obtaining and maintaining all required consent, opt-in records, notices, disclosures, registration approvals, and compliance procedures necessary for your use of email, SMS, voice, ringless voicemail, or other communications. You agree to comply with all applicable laws, regulations, carrier requirements, platform policies, and industry standards, including A2P 10DLC, anti-spam rules, TCPA, CAN-SPAM, and any similar or successor requirements where applicable.

Eli-Solutions is not responsible for fines, penalties, blocked messages, account restrictions, carrier filtering, suspensions, or legal claims arising from your communications, contact lists, campaigns, or compliance failures.

10. Third-Party Providers

Our services may rely on or integrate with third-party providers including, without limitation, GoHighLevel, Twilio, Stripe, domain providers, hosting providers, email providers, and other software or infrastructure services. We are not responsible for third-party outages, downtime, delays, policy changes, suspensions, deliverability issues, fees, outages, deprecations, or interruptions beyond our control.

11. Intellectual Property

All content, branding, code, templates, workflows, systems, copy, materials, and related assets provided by Eli-Solutions remain our property or the property of our licensors unless otherwise stated in writing. You may not copy, resell, sublicense, distribute, reproduce, republish, reverse engineer, or exploit our proprietary materials without prior written permission.

12. Service Modifications and Availability

We may modify, suspend, limit, or discontinue any part of the service at any time without liability. We do not guarantee uninterrupted access, perfect uptime, error-free operation, or continuous availability.

13. Suspension or Termination

We may suspend, restrict, or terminate your access to the services at any time if we believe you violated these Terms, created operational or legal risk, failed to pay, engaged in abusive conduct, or used the system in a manner that could harm our business, providers, infrastructure, or reputation. In such cases, no refund will be owed.

14. Limitation of Liability

To the fullest extent permitted by law, Eli-Solutions and its owners, affiliates, contractors, employees, agents, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, data, goodwill, customers, or anticipated savings arising out of or related to your use of or inability to use the services.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the services will not exceed the total amount paid by you to Eli-Solutions for the specific service giving rise to the claim during the three (3) months preceding the event giving rise to the claim.

15. Disclaimer of Warranties

The services are provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, or results.

16. Indemnification

You agree to defend, indemnify, and hold harmless Eli-Solutions and its owners, affiliates, contractors, employees, agents, and service providers from and against all claims, damages, liabilities, losses, costs, expenses, and attorneys’ fees arising out of or related to your use of the services, your communications, your business operations, your violation of these Terms, or your violation of any law or third-party rights.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

18. Changes to These Terms

We may update these Terms at any time. Changes become effective when posted. Your continued use of the services after revised Terms are posted constitutes your acceptance of those updated Terms.

19. Contact Information

If you have questions about these Terms, contact us at:

Eli-Solutions
Email: [email protected]
Phone: 904.293.4426
Website: https://eli-solutions.com